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Acknowledging & Implementing Ideas
What is the first thing that a staff member who comes up with an idea would like? The positive feedback you give your staff greatly contributes to their on-the-job motivation, so it is very important to acknowledge the ideas they have implemented. As a leader, you are the first one to bestow recognition, but you must also disseminate commendable ideas within the company to create emulation and fuel the dynamic of idea proposal and implementation. This course provides practical tools to support your staff more effectively when they provide and implement ideas.
On completion of this course you will be able to understand:
- Manage a simple and local idea
- Respond to a complex idea
- Manage ideas to steer the team
- Thank a staff member for an idea
- Develop their ability to make better decisions
- Recognise the value of certain failures
Online course duration: 3-Hours
CPD Points: 4
Coaching & Mentoring Essentials
A coaching approach that is not part of an ongoing process is unlikely to achieve its objective and may even be counterproductive. You must know how to interpret people’s emotions, without allowing yourself to be influenced by your own ways of looking at things. But how do you go about being a coach? What do you say and when do you say it? What effective method can be used to tap into the skills and knowledge of different generations and transfer those skills and knowledge from one generation to another.
On completion of this course you will be able to understand:
- Create an environment more conducive to change
- Understand coaching tools better
- Lead a coaching meeting more effectively
- Understand when to coach and when to manage
- Understand how to transfer skills from one generation to the other
Online course duration: 5-Hours
CPD Points: 5
Communication & Support during Change
When it comes to change, the transmission of the plan of action is frequently under-estimated; yet, it is primordial when it involves getting people to subscribe to change and to new work habits. A project for change can trigger different reactions among your team members. You will learn how to adapt your communication according to each person’s feelings and the stage of change they are in.
On completion of this course you will be able to understand:
- Determine communication objectives
- Adapt the message to each stakeholder
- Choose adapted means of communication where applicable
- Develop communication as the project progresses
- Apply Elisabeth Kübler-Ross’s “grief cycle model”
Online course duration: 6-Hours
CPD Points: 8
Communication Essentials for Leaders
Leaders in the workplace are judged on their ability to adapt their communication to different audiences daily. Depending on the situations they face, they must convince, reassure, motivate, explain, listen, promote or sell. Their effectiveness as a leader and manager will depend on how these skills are mastered.
On completion of this course you will be able to understand:
- Understand the five principles of communication
- Listen actively
- Identify different levels of communication
- Show more empathy
- Ask better questions
- Rephrase
Online course duration: 8-Hours
CPD Points: 8
Create your Vision
Confronted with increasingly vigorous and complex environments, companies need to adapt rapidly, anticipate change, innovate, and demonstrate reactivity and flexibility. At the cutting edge of leadership and change is vision. Is vision reserved for the talented few? Is it something that should be vaguely perceived, high up beyond your and your team’s reach? High-impact vision is key for any manager to be able to inherit the higher corporate vision, strategy and objectives and transform them into a pertinent, inspiring and motivating vision for themselves and their teams. Through a set of simple though highly effective tools, this course addresses the questions and brings vision within the reach of every manager.
On completion of this course you will be able to understand:
- What leadership is
- What vision is
- How to create their vision
Online course duration: 4-Hours
CPD Points: 4
Creating a Culture of Creativity & Innovation
For your team to suggest ideas routinely rather than on a spot basis, over half of your staff must participate. They can be reluctant to express themselves. As a leader, it’s up to you to show confidence in your staff members and encourage them to make suggestions. You must therefore create regular opportunities to listen to them and adopt the good habits that will overcome reticence. This course provides practical tools to support the leader to boost more creativity and innovation.
On completion of this course you will be able to understand:
- Prompt staff members to suggest ideas
- Foster a collective dynamic to make ideas emerge
- Respond to a staff member that comes up with a complex idea
- Facilitate the rolling out of the idea
- Help staff members grow their potential
Online course duration: 3-Hours
CPD Points: 4
Developing Creativity
Working in groups isn’t easy and being creative is even harder. You cannot force yourself to be creative, but you can favour the emergence of new ideas by adopting the right state of mind and honing your instincts. Do you have an ultra-rational approach to work? Do you favour proven methods? Despite this, you can still see things differently and explore new horizons. This course exposes you to many tools and techniques which can help you and your team’s creativity.
On completion of this course you will be able to understand:
- How to use various tools and techniques to boost creativity
- The pitfalls to avoid when applying brainstorming
- How to create a more creative working environment
- How to think more holistically
- How to mobilise others
Online course duration: 8-Hours
CPD Points: 12
Developing your Leadership Skills
In the challenging and changing environment within which we operate, leadership becomes a necessity across all managerial levels. For effectively leading high-performance teams you must be equipped with vital skills and competencies for people management, inspiration and strategic thinking, as well as keys to value creation. You must be able to set direction, communicate a compelling vision, inspire and motivate individuals and teams. In this learning track, new approaches to leadership will be presented that are more likely to lead to a truly high performing system.
On completion of this course you will be able to understand:
- Achieving success through leadership
- Creating your vision and relaying it
- Fundamentals of a company’s strategy
- Value creation
Online course duration: 6-Hours
CPD Points: 5
Fostering Independence
Developing skills and giving constructive feedback within the team is part of everyday life for each leader within an organisation. Choosing which skills to develop involves giving deep thought to the strategic choices of your company and its future orientation. Feedback on the other hand can help staff members to progress and develop their skills – provided it is given in the right way.
On completion of this course you will be able to understand:
- Identify which skills to develop within the team
- Apply various methodologies to develop the skills within the team
- Provide constructive feedback
Online course duration: 6-Hours
CPD Points: 6
Get the Best from your Staff
When you treat your staff members like your clients, you are meeting a specific need whilst you are also modelling a very precise type of behaviour. An increasing number of companies have adopted a client-oriented strategy with the aim of increasing client loyalty. Together we will also examine the principles you should apply to carry out the delicate task of monitoring your employees as they carry out assignments delegated. Practical tools and tips are provided as you progress through the course.
On completion of this course you will be able to understand:
- To identify key types of behaviour to meet their needs
- To identify the impact of these types of behaviour on the end client
- Evaluate themselves on these key types of behaviour to make improvements
- Keep a meeting on track
- Formulate objectives properly
- Anticipate the risk of an assignment going wrong
- Choose the correct means of communication
Online course duration: 3-Hours
CPD Points: 4
Implement your Vision
Is just relaying the vision enough to make it operational? The vision must not only provide inspiration and motivation, it must provide operational coherence as it changes and affects the deepest parts of your organisations, from your purpose to your behaviours to your environment. Leading and vision are about change. It means taking your teams somewhere different and stretching yourselves to achieve it. Vision and change are about moving towards something unknown, something new. How can the leader, at this crucial moment, unite his team towards a common goal and motivate them to overcome their fears despite the risks? These questions and more are addressed as you progress through the course.
On completion of this course you will be able to understand:
- Make the vision concrete and operational
- Prepare implementation of the vision
- Build on the values and motivation of their people
Online course duration: 4-Hours
CPD Points: 4
Improving your Team's Client Focus
To obtain a competitive advantage companies can choose to focus on price, innovation or image. However, one of the most efficient ways of standing out from the competition is to offer a quality service that meets the expectations of clients while also contributing effectively to the corporate image as seen by the public. Customer orientation is a long-term strategy which demands that everyone in the company, from top management to entry-level staff, be involved. This course is designed to enable the analysis of clients to determine both their impact on the business and ensuring an effective working, long term relationship.
On completion of this course you will be able to understand:
- Obtain information about the client’s position, role and influence within the organisation to establish long-term working relationships
- Match the client’s needs and expectations for a consulting project
- Relate the long-term ramifications of an implemented solution to the client’s long-term goals
- Apply the knowledge (concepts and principles) of consulting in maintaining an effective working relationship with the client
Online course duration: 14-Hours
CPD Points: 14
Lead a Mixed-Generation Team
Leading a multi-generational team as one cohesive group is not always an easy task. An effective manager is one who can adapt his approach to suit different team members. Managers often must overcome different, and sometimes even opposing, approaches from different generations. Should managers adopt a single management style, or should they be flexible and offer a range of options that will keep everyone happy? Should managers always try to reach a consensus, and should they always take decisions that are fair on all generations? Practical tools and guidelines are given to answer these questions and more as you progress through the training.
On completion of this course you will be able to understand:
- Manage different generations
- Lead a mixed-generation team
Online course duration: 3-Hours
CPD Points: 4
Leadership Behaviours in the Workplace
As a leader in the workplace you are expected to act professionally daily. But what would those kinds of behaviours transpire with regards to my team? What are the tools that I should have to lead my team effectively daily?
On completion of this course you will be able to understand:
- Motivate people better
- Collaborate
- Empower people
- Give feedback
- Measure performance more effectively
- Learn from failures and successes more effectively
- Understand their manager
- Succeed in a complex environment
- Identify their strengths
- Take relevant action to develop their strengths
Online course duration: 9-Hours
CPD Points: 8
Leading your Team to Success
Leading a team to success can be compared to creating a sculpture. The artist is able to see beyond the raw material to the potential in the mass and then carefully carves away the areas not required to ensure that a fine piece of art is realised to its full potential. We can extend this analogy to the team. To create a successful team, the leader needs to first understand the raw material. This course will provide the essential raw material required on which to start creating that sculpture.
On completion of this course you will be able to understand:
- What makes a real team
- The various phases of a team
- The leader’s role in forming the team
- How to manage difficulties within the team more effectively
- How to develop a successful team
- How to manage a team more effectively in the digital age
- How to boost self-development and innovation within the team
Online course duration: 9-Hours
CPD Points: 8
Management Styles Enhancing Success
Managers should not limit themselves to the single style of management they feel most comfortable with. To be efficient they need to learn how to tailor their style to the different people they are managing, particularly according to their degree of independence. This course explains how to use management styles to enhance the independence of you colleagues, with a view to improving long-term efficiency.
On completion of this course you will be able to understand:
- Adapt their management style to their staff’s level of autonomy
- Help their staff to progress by using the correct management style
- Use different management styles for successful one-to-one meetings
Online course duration: 4-Hours
CPD Points: 4
Managing for the First Time
Taking on the function of manager always constitutes an important moment in your professional life. The changes are many and significant. They express themselves in terms of status, level of responsibility and professional level. Getting work done always takes precedence over doing the work yourself. You will experiment new situations that you will have to solve on your own. You will have to face difficulties, to fight for legitimacy. This course will enable you to develop your competencies as a manager. It provides the background necessary to understand the management function in an organisation.
On completion of this course you will be able to understand:
- Describe the management activities involved in running a successful business
- Understand the responsibilities of employees in ensuring that resources are used to best advantage of organisation
- Explain the basic activities involved in the management process
- Identify and explain the main tasks required of managers
- Apply the decision making process to make a management decision
- Analyse the application of the general management functions in a selected organisation
- Understand the Planning, Leading, Organising and Controlling functions of the position
Online course duration: 13-Hours
CPD Points: 13
Monitor & Evaluate Team Members
In the challenging and changing environment within which we operate, performance and performance monitoring is an excellent tool to ensure that a team gets the opportunity to become more collaborative to within a global mind-set. In this course, learners are guided to monitor and evaluate team members against performance standards.
On completion of this course you will be able to understand:
- Formulate performance standards for team members in a unit
- Incorporate feedback from team members into performance standards
- Establish systems for monitoring performance of team members
- Identify and review a variety of performance monitoring systems
- Set up the system for monitoring performance against standards
- Prepare for a performance review of a team member
- Conduct a preliminary assessment of performance against agreed standards
- Identify methods for constructive feedback
- Conduct performance review interviews
Online course duration: 19-Hours
CPD Points: 19
Motivating Individuals in your Team
Understanding how motivation works is one of the keys to success for any leader. If you take the time to get to know your colleagues individually, you’ll open the way for effective delegation, and this will be of benefit to everyone. Is it necessary to recognise and reward success? Or should we just keep asking staff for more and throwing down new challenges? How can I make praise into a powerful motivation tool? What are the foundations for commitment from staff members? These questions and more are answered as you progress through the course.
On completion of this course you will be able to understand:
- Identify their staff member’s motivation
- Deal with demotivation
- Motivate their staff more effectively
- Praise their staff more effectively
- Recognise passivity and overcome it
- Ensure that their team members are fully committed
Online course duration: 6-Hours
CPD Points: 8
Motivating People for Performance
Motivating employees is precisely what gives them the energy they need to give the best of themselves. Do good practices in this area exist? How can they be implemented? The results achieved by your team are strictly dependent on the motivation of each of its members. Your role, therefore, is to bring together the conditions required for this motivation, which means taking account of individual needs. What are the different tools you can use to ensure the necessary motivation? What is the relationship between satisfaction, motivation and performance? This course provides practical tools to apply in the workplace.
On completion of this course you will be able to understand:
- The challenges of motivation
- How to use motivational techniques effectively
- How to apply tools for employee motivation
- How to motivate people by getting to know them better
- How satisfaction affects job performance
- Motivating people for performance
Online course duration: 4-Hours
CPD Points: 4
Needs that Leverage Teams & Organisations
When your team doesn’t share a common sense of what your organisation is, things quickly fall apart. Getting everyone organised around a common sense of identity and purpose is fundamental to teamwork. Once everyone on the team has a solid shared sense of who you are, it’s time to look at how you can move forward as a group: the roles and responsibilities of the people involved, the various types of fuel that drive the organisation and how you express yourselves uniquely as an organisation in the world.
On completion of this course you will be able to understand:
- Assess whether the source needs of their teams and organisation are clearly defined
- Assess whether the leveraging needs of their teams are clearly defined
Online course duration: 2-Hours
CPD Points: 4
Preparing for Change
Today, change at whatever level represents both an ongoing challenge and a constant and vital need. Change is a challenge you have with no doubt had to face – perhaps you are facing it now. Many projects for change fail because of not having been properly outlined from the start.
On completion of this course you will be able to understand:
- Strategise for agility
- Evaluate strategy execution
- Design for a more flexible organisation
- Design more agile working systems
- Handle planned changes more successfully
- Organise a planned change
- Take up the challenge of change
Online course duration: 8-Hours
CPD Points: 8
Running a Management Team
A management team must be a powerful force driving the company’s performance — and yet there is often no true team at this level. This course helps you to make the best possible use of your management committee’s potential. This course provides practical tools to support you in your endeavours.
On completion of this course you will be able to understand:
- Adopt an effective organisational style
- Inspire the management team
Online course duration: 3-Hours
CPD Points: 4
Tools to Communicate your Vision
Whether selling an idea, presenting your product or laying out your vision of the future to your team, a key aspect for managers and leaders is the ability to communicate effectively to their people. When the stakes are high, and your goal is to convince, persuade and align your audience behind your message, building rapport is an essential factor. Making that impact with our communication means searching for and connecting to your people’s inner values and beliefs, their identity and how and what makes them tick. As you progress through the course managers and leaders are provided with powerful tools and techniques to address concepts presented.
On completion of this course you will be able to understand:
- Deliver high-impact communication
- Build rapport and influence when communicating
- Connect to people
Online course duration: 4-Hours
CPD Points: 5
Value Creation & Corporate Strategy
Getting into a market and maintaining a competitive advantage is the strategic goal of any company. It is important to analyse market dynamics, anticipate how they might evolve, and adapting your strategy accordingly. The phenomenon of diversified groups is also addressed. Further to this, digitisation poses a challenge. However, for companies who can tackle this challenge in a well-considered manner, digitisation also provides great opportunities for “reinvention” and process optimisation. This course provides you a good framework to tackle the issues at hand.
On completion of this course you will be able to understand:
- How to analyse market dynamics
- Value creation and corporate strategy
- How to navigate through their digital landscape
Online course duration: 4-Hours
CPD Points: 4